Shipping and Return Policy
Shipping Policy
At Magnificette we are committed to ensuring that your products are delivered safely and on time. Our shipping policy covers various aspects including shipping methods, costs, and timeframes. Please read this policy carefully before placing an order.
Methods and Charges
We offer free shipping for orders above ₹1999. This threshold will be indicated on our website and is subject to change.
Shipping charges are calculated based on the weight, dimensions, and destination of the package. The applicable shipping fees will be displayed at checkout before you finalize your purchase. Mandatory shipping fees per kg will be ₹80.
Order Processing Time
All orders are typically processed within 24 hours. Please note that processing times may be longer during peak seasons or due to unforeseen circumstances.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Timeframes
Delivery times vary depending on the shipping method selected and your location. Estimated delivery times will be provided during checkout, ranging from 3 to 10 days depending on the location.
Actual delivery time may vary based on your location and due to reasons beyond our control (e.g., customs delays, weather conditions).
If your order is delayed beyond the estimated delivery date, please contact our customer service team for assistance.
Tracking Your Order
Once your order is shipped, you will receive a confirmation email with tracking information. You can track your shipment using the provided tracking number through the carrier’s website.
Return Policy
Your satisfaction is our priority. If you are not completely satisfied with your purchase, our return policy outlines the process for returning items and requesting refunds or replacements.
Eligibility for Returns
Products can be returned within 10 days of receiving the order, provided they are in their original condition, unused, and in the original packaging.
Certain items, such as custom orders, clearance items, or items marked as non-returnable, may not be eligible for return.
If you receive a damaged product from our delivery partners, please inform our team via email or phone within 48 hours of receiving the product.
Return Process
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be accepted.
Pack the item securely and include all original accessories, manuals, and any free gifts that were part of the order.
You are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
Inspection and Refunds
Once we receive your returned item, it will be inspected for compliance with our return policy. If the item is in acceptable condition (as outlined in point 2.8), a refund will be processed to your original payment method within 5-10 business days.
Please note that shipping charges are non-refundable. In cases where the return is due to a defective or incorrect item, we may reimburse you for the return shipping costs if no replacement is requested.
Exchanges and Replacements
If you wish to exchange an item for a different product or size, please follow the return process and place a new order for the desired item.
For defective products, we will provide a replacement at no additional cost once the returned item is verified. We offer free replacements for returned damaged products.
info@magnificette.com
+91 997 442-6969
