FAQS
What is your return policy?
You can return products within 3 days of receiving your order, provided they are in their original condition, unused, and in the original packaging. Certain items, like custom or clearance products, may not be eligible for return.
How do I initiate a return?
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be accepted.
What are your shipping costs?
Shipping charges are calculated based on the weight and dimensions of your package. We provide free shipping for orders above ₹1999.
How long does order processing take?
All orders are typically processed within 24 hours. Please note that processing times may be longer during peak seasons or due to unforeseen circumstances.
How long does order processing take?
Once your order is shipped, you will receive a confirmation email with tracking information. You can use the provided tracking number to monitor your shipment on the carrier’s website.
What should I do if I receive a damaged product?
If you receive a damaged product, please inform our customer service team via email or phone within 48 hours of receiving the item. We will guide you through the return process for a replacement.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards and other online payment gateways. The total order amount, including taxes and shipping fees, is due at the time of purchase.
What should I do if I encounter a payment issue?
If we are unable to verify your payment or encounter issues with your payment method, we reserve the right to cancel your order. You will be notified of the cancellation and provided with instructions on how to resolve the payment issue.
How do you protect my personal information?
We collect and use your personal information to process orders and improve our services. We are committed to protecting your privacy and have measures in place to safeguard your data. For more details, please refer to our Privacy Policy.
What if the product I ordered is out of stock?
If a product becomes unavailable after you place your order, we will notify you promptly. You will have the option to choose a suitable alternative or receive a full refund.
Do you offer warranty on your products?
Many of our products come with manufacturer warranties. These warranties are subject to the terms specified by the manufacturer, and we do not provide additional warranties beyond what is stated.
How can I contact customer service?
You can contact our customer service team via email. Our contact information is available on our website. We aim to respond to all inquiries promptly.
What happens if I receive the wrong item?
If you receive an incorrect item, please contact our customer service team within 48 hours of delivery. We will guide you on returning the incorrect item and ensure you receive the correct product.
Are there any restrictions on returns?
Yes, items such as custom orders, clearance items, or products marked as non-returnable may not be eligible for return. Always check the product details before purchasing.
What are your delivery timeframes?
Delivery times vary depending on the shipping method selected and your location. Estimated delivery times will be provided at checkout, generally ranging from 3 to 10 days.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact our customer service team as soon as possible. Address changes can only be made if the order hasn’t been processed or shipped.
What if my order is delayed?
If your order is delayed beyond the estimated delivery date, please reach out to our customer service team for assistance. We’ll help track your order and resolve any issues.
Can I exchange a product?
To exchange an item for a different product or size, please follow our return process and place a new order for the desired item. For defective products, we offer free replacements.
How long does it take to process a refund?
Refunds for returned items will be processed within 5-10 business days after we receive and inspect the returned product. Please note that shipping charges are non-refundable.
What should I do if I have further questions?
If you have any additional questions not covered in this FAQ, please don’t hesitate to reach out to our customer service team. We’re here to help!
info@magnificette.com
+91 997 442-6969
